INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How do I change my order info or cancel my order?
First of all, please make sure your shipping information is correct. If you find any problems with your address information or want to change your order info or cancel your order, please contact us immediately via email：
How do I determine the right size for me?
You can view the size chart on the product detail page. The head and neck the main reference, a little centimeters larger or smaller will not be the problem for you to wear it on. If you are not sure about the size still, you can also contact us by email：
After-sales issues:
Return Policy For any refunds, order info changes, or products tearing and repairing, please contact us at
Where do you ship from?
We ship from China.
Do I have to pay for shipping and customs?
Orders over $99 include free shipping, and taxes are already covered in the shipping cost.
The following countries do not pay customs duties:
EU, UK, Japan, Australia, Thailand, Canada, Mexico, Morocco, Jordan, Oman, Qatar, Saudi Arabia, Turkey
If you're from another country, we'll also do our best to help with customs clearance.
Can you ship worldwide?
Yes, we can ship worldwide. But for liquid products such as Shiny Oil, our current logistics line cannot deliver to Norway and Russia but we will update on our social media if the situation changes. Also, if you are in Taiwan, the liquid shipping will be slower, taking approximately one month. Please be patient.
How long does it usually take from placement to shipment and then to arrivement?
For items in stock on our website, from placement to shipment usually takes about 5 - 15 workdays. As for customized products or some large coloring products, it takes around 1 month.
Regarding transit time, it generally takes about 20 workdays from shipment to arrivement.（Please note that the units are workdays, not days）
What if the logistics information is not updated for a long time?
Generally because of customs clearance, it is normal that the logistics information isn't updated for 3-5 days, but if this time limit is exceeded,please contact us immediately at
. We will try our best to help.
What should I do if I can't find my package after it arrives locally or has other delivery-related issues?
When the products arrive, as we may not communicate directly with the local post office, so we strongly recommend you check the additional notes on https://track.yw56.com.cn/en/index and contact local logistic company via the provided information to seek help firstly. Otherwise, if an item is lost or returned, this can cause a lot of problems for our team and you, and we will try our best to help but cannot guarantee that we will be able to provide effective assistance in the end.
Here is the advice:
First, rinse it with clean water. Then, apply a gentle bath gel and repeat this cleaning a few times. After cleaning, dry it using the cloth we provided (it'll become soft once wet).
This cleaning process will remove most dirt and dust, so it should look clean to the naked eye. However, if you plan to take close-up photos, tiny dust particles might become more visible. In that case, you can apply a bit of gloss oil after cleaning. (Vivishine is okay to use). As they can help make the surface look cleaner on camera.
After using the product, you can repeat the cleaning steps—rinse, use bath gel, dry, and then let it air dry in a cool place. Once completely dry, store it in a bag, preferably plastic, away from direct light and dust attachment.If hair or dust sticking to it still is a big problem, you can spray some anti-static spray on it.
Customization
We are currently able to do color customization on our existing products, you can inquire
Return Policy
By any chance, if you find yourself not satisfied with the products you've received, please know that we offer a return service within 7 days of your purchase.
Eligibility: To ensure a smooth process, kindly ensure that the items are unused and in their original condition.
Process: We kindly ask that you reach out to us within the 7-day window. Our dedicated team will be pleased to guide you through the return procedure. Please ship the items back to us within 7 days of your initial contact.
Return Shipping: We appreciate your understanding that the cost of return shipping will be your responsibility. We recommend using a trackable courier service to ensure safe delivery.
Refund: Upon receipt and verification of the returned items, we wil process your refund through the original payment method, as promptly as possible.
Non-Refundable Items: Please note that items which have been used, promotional blemished items are unfortunately not eligible for refunds.
Exchanges: Currently, we do not offer direct exchanges. Instead, we kindly suggest returning the unwanted item and placing a new order if desired.
Additionally, we are pleased to inform you that our warranty period is three months. During this period, we will be happy to assist with any issues that may arise.
Should you have any questions or require further assistance, please do not hesitate to contact us at
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